Can I send the Seductive Pleasure Box as a gift to someone?
Yes, you can send the box as a gift to someone else. All you need to do is enter a different shipping address at the checkout page.
When am I getting billed and when will the package be shipped?
You will get billed automatically the first time you order. However, once the order is renewed you will be charged on the 20th of every month. All new orders will be shipped out within 2 days of purchase and renewals will be on the 20th.
What is the cost for shipping?
Shipping in Canada: $9.99 USD
Shipping in US: $9.99 USD
Shipping to the rest of the world: $25 USD
Which courier do you use for shipping the boxes?
We use USPS for shipping to Canada and the US, and Asendia for Australia. Please note we no longer use UPS for shipping to Canada as they will charge customs fees (USPS will not).
Can I track my order?
Yes, when we ship your order you will be able to track it with the email confirmation and tracking information.
I don't want others to know what I order. Is the package and the billing discreet?
Yes. Our boxes are not marked with the company name. They arrive in a black cardboard box. You will get billed under the name "S.P. Box."
How do I cancel my subscription?
Send us an email at email@example.com, with your first name, last name and email address and we will cancel your subscription for you, or login to your account to do so.
I got charged a custom fee when getting my package. What is this?
Customers in the USA, Canada, and Australia should not be charged customs fees as we use USPS for shipping. Please note that packages ship from the United States, and Seductive Pleasure is not responsible for any customs fees. If this were to happen, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price, type of item, package weight, dimensions, origin country, taxes, duties, and fees of the destination country.
I forgot to cancel my subscription and it renewed. Can I cancel and get a refund?
Once your subscription has renewed refunds are not issued. Apologies for any inconvenience, but with the volume of subscribers we cannot issue these. Once you cancel your subscription you will no longer be charged.
I changed my mind and want a refund.
Once you have signed up and are charged for a shipment the billing automatically generates and refunds are not given. We know this might be an inconvenience and we apologize.
My address has changed and I just got a shipping notification.
Once you receive a shipping notification boxes have already been dropped off at the post office. If a box is returned, buyer (You) are responsible for paying return shipping to get your package.
I put the wrong address and the package returned to sender.
Buyer (you) is responsible to pay the shipping costs associated with the re-shipment of the package.
My tracking number shows my package is delivered, but I can't find it.
Once a tracking number shows that a package has been delivered, there is nothing that we can do, refund cannot be given. Please contact your local post office and see if they can offer any help. Please take a look around your front door as the postal service worker may have hid it under/behind rocks, bushes, etc.